Citrix NetScaler

How to reset a Citrix NetScaler back to factory defaults


On older Netscaler appliances, the command to clear your Netscaler configuration and reset it to factory defaults used to be:

clear config –c y

But on newer devices, the command is:

clear ns config level

where level is one of the following:

1. basic – which clears everything except NSIP, MIPs, SNIPs, network settings, HA, features, and the nsroot account

2. extended – which clears everything except NSIP, MIPs, SNIPs, network settings, & HA

3. full – which clears everything except teh NSIP and default gateway

So typically, I type this to do a full wipe:

clear ns config full

You can also do this through the GUI by going to System > Diagnostics > Maintenance > Clear Configuration. Use the drop down box to select basic, extended, or full then click the Run button.

With that said, I have run across newer devices (even running NS 9.1 and newer) that just don’t clear all their config info. For those, I have just done the following to reset:

1. SSH using Putty into the Netscaler and login
2. Type “shell” to enter shell
3. cd /nsconfig
4. Rename the configuration by typing “mv ns.conf ns.conf.bak”
5. Type reboot

This should reset the device to the IP of with the nsroot/nsroot account credentials. Your licenses and SSL certs will remain though since these are files and not part of the Netscaler config. You will have to delete them manually via WinSCP.

UPDATE 6/29/10: To completely reset your Netscaler to “factory new” conditions, it’s a little bit more work but I have outlined the procedure here:

About Jason Samuel

Jason Samuel lives in Houston, TX with a primary focus on strategic advisory and architecture of end-user computing, security, enterprise mobility, virtualization, and cloud technologies from Citrix, Microsoft, & VMware. He also has an extensive background in web architecture and networking over his 20+ year career in IT. He is an Author, Speaker, and Local User Group Community Leader. He is certified in several technologies and is 1 of 63 people globally that is a recipient of the prestigious Citrix Technology Professional (CTP) award. He is 1 of 42 people in the world that has been awarded as a VMware EUC Champion and VMware vExpert. He is a featured author on DABCC which provides the latest IT Community News on Cloud, Data Center, Desktop, Mobility, Security, Storage, & Virtualization. In his spare time Jason enjoys writing how-to articles and evangelizing the technologies he works with. Disclaimer: The content and opinions expressed in articles and posts are his own and are by no means associated with his employer.

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  1. PatMont

    July 3, 2010 at 12:40 PM

    Thank you

  2. Jason Samuel

    July 3, 2010 at 3:22 PM

    You are welcome! 🙂

  3. Timothy Gardner

    May 22, 2014 at 3:58 PM

    Thanks that info was a super big help

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