Citrix XenApp

Microsoft Windows 7 and Citrix Receiver not launching certain apps from Web Interface

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Windows 7, Citrix Receiver 3.0, 3.1, 3.2 etc., and Web Interface 5.4 all work hand in hand with newer XenApp farms. But you might notice if you have older farms in your Web Interface, apps from those farms will not launch when using Windows 7 and Citrix Receiver. You’ll get a message like this when you click on an app icon:

The network connection to your application was interrupted. Try to access your application later, or contact your help desk.

Really helpful right? Well if you look at your event log on your Windows 7 box, you get something even more cryptic:

The description for Event ID 1 from source ICA Client (Vanadium)
cannot be found. Either the component that raises this event is not
installed on your local computer or the installation is corrupted.
You can install or repair the component on the local computer.

If the event originated on another computer, the display
information had to be saved with the event.

The following information was included with the event:

Vanadium: TW Protocol error: Data rejected
Cmd = CMD_TW2_TEXTOUT
The data containing the error is below (1953 bytes)

I get this error with apps hosted on legacy MetaFrame XP and Presentation Server 4.0 farms. The work around is to go to your farm’s console, right click on your farm name, Properties > ICA Settings and uncheck the “Discard redundant graphics operations” setting.

After making this change, the apps will launch just fine. Additionally on some MetaFrame XP apps, I’ve had to go under the actual published application properties and lower the resolution of the app. I doubt Citrix will ever release a fix for this since legacy farms are not supported and reached End of Life years ago. You should get your apps moved over to newer XenApp farms as soon as possible.

About Jason Samuel

Jason Samuel lives in Houston, TX with a primary focus on strategic advisory and architecture of end-user computing, security, enterprise mobility, virtualization, and cloud technologies from Citrix, Microsoft, & VMware. He also has an extensive background in web architecture and networking over his 20+ year career in IT. He is an Author, Speaker, and Local User Group Community Leader. He is certified in several technologies and is 1 of 63 people globally that is a recipient of the prestigious Citrix Technology Professional (CTP) award. He is 1 of 42 people in the world that has been awarded as a VMware EUC Champion and VMware vExpert. He is a featured author on DABCC which provides the latest IT Community News on Cloud, Data Center, Desktop, Mobility, Security, Storage, & Virtualization. In his spare time Jason enjoys writing how-to articles and evangelizing the technologies he works with. Disclaimer: The content and opinions expressed in articles and posts are his own and are by no means associated with his employer.

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4 Comments

  1. Rebecca

    October 31, 2012 at 2:13 PM

    My spouse and I stumbled over here coming from a different page and thought
    I should check things out. I like what I see
    so now i’m following you. Look forward to going over your web page again.

  2. darren

    November 9, 2012 at 5:59 AM

    Jason, Great site but have you had success using the 3.2 client with a ps4.0 farm?

  3. Jason Samuel

    November 9, 2012 at 1:19 PM

    @darren
    Yes, we have had no issues. But 3.2 had several other issues and I ultimately decided to to roll it out to our users. 3.3 has fixed many of the issues we had and works much better with older farms and so have rolled that out instead. Try 3.3 and let me know if it works better for you.

  4. darren

    November 12, 2012 at 6:25 AM

    @Jason,

    Thanks for the update. I’ve tried 3.3 with Legacy PNA and WI 5.4. Get the icons on the desktop but then clicking them gets ‘The remote server failed to execute the application launch request’ Nothign obvious in the event logs.

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