Citrix EdgeSight

Citrix EdgeSight report server symmetric key error


If you just updated your EdgeSight server and you get an error message like this when hitting the web console:

The report server cannot decrypt the symmetric key used to access sensitive or encrypted data in a report server database. You must either restore a backup key or delete all encrypted content. Check the documentation for more information. (rsReportServerDisabled) (rsRPCError) Get Online Help Bad Data. (Exception from HRESULT: 0x80090005)

the solution is very easy. Just go to your SQL Server and delete the existing keys by opening command prompt and typing:

rskeymgmt -d


rskeymgmt -s

to recreate them. Restart the “SQL Server Reporting Services” windows service for good measure if you like and refresh your browser. EdgeSight should load up fine now. There is a good article here by MS that goes into more detail about the Reporting Services encryption keys here:

About Jason Samuel

Jason Samuel lives in Houston, TX with a primary focus on strategic advisory and architecture of end-user computing, security, enterprise mobility, virtualization, and cloud technologies from Citrix, Microsoft, & VMware. He also has an extensive background in web architecture and networking over his 20+ year career in IT. He is an Author, Speaker, and Local User Group Community Leader. He is certified in several technologies and is 1 of 63 people globally that is a recipient of the prestigious Citrix Technology Professional (CTP) award. He is 1 of 42 people in the world that has been awarded as a VMware EUC Champion and VMware vExpert. He is a featured author on DABCC which provides the latest IT Community News on Cloud, Data Center, Desktop, Mobility, Security, Storage, & Virtualization. In his spare time Jason enjoys writing how-to articles and evangelizing the technologies he works with. Disclaimer: The content and opinions expressed in articles and posts are his own and are by no means associated with his employer.

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