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Citrix EdgeSight report server symmetric key error

If you just updated your EdgeSight server and you get an error message like this when hitting the web console:

The report server cannot decrypt the symmetric key used to access sensitive or encrypted data in a report server database. You must either restore a backup key or delete all encrypted content. Check the documentation for more information. (rsReportServerDisabled) (rsRPCError) Get Online Help Bad Data. (Exception from HRESULT: 0x80090005)

the solution is very easy. Just go to your SQL Server and delete the existing keys by opening command prompt and typing:

rskeymgmt -d


rskeymgmt -s

to recreate them. Restart the “SQL Server Reporting Services” windows service for good measure if you like and refresh your browser. EdgeSight should load up fine now. There is a good article here by MS that goes into more detail about the Reporting Services encryption keys here:

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