Solarwinds Orion

Thwack content gets an unreachable error message in Solarwinds NPM


I came across an interesting issue trying to setup an additonal web server with Solarwinds NPM. Everytime I tried to download templates from Thwack, it have give me an “Unable to contact thwack server” error. This happens sometimes when using a proxy. The fix is adding this to your C:\Inetpub\SolarWinds\web.config:

You don’t have to reset IIS or restart any Solarwinds services. Just refresh the page and you should be able to see Thwack templates now.

About Jason Samuel

Jason Samuel lives in Houston, TX with a primary focus on strategic advisory and architecture of end-user computing, security, enterprise mobility, virtualization, and cloud technologies from Citrix, Microsoft, & VMware. He also has an extensive background in web architecture and networking over his 20+ year career in IT. He is an Author, Speaker, and Local User Group Community Leader. He is certified in several technologies and is 1 of 63 people globally that is a recipient of the prestigious Citrix Technology Professional (CTP) award. He is 1 of 42 people in the world that has been awarded as a VMware EUC Champion and VMware vExpert. He is a featured author on DABCC which provides the latest IT Community News on Cloud, Data Center, Desktop, Mobility, Security, Storage, & Virtualization. In his spare time Jason enjoys writing how-to articles and evangelizing the technologies he works with. Disclaimer: The content and opinions expressed in articles and posts are his own and are by no means associated with his employer.

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